Return Policy

Effective Date: October 13, 2025
Brand: ORYNZA™

At ORYNZA™, your satisfaction means everything to us. We take great pride in the quality and performance of our skincare tools and want you to feel completely confident in your purchase. That’s why every order is protected by our 30-Day Money-Back Guarantee and ORYNZA™ 120-Day Care Guarantee.

30-Day Money-Back Guarantee

We stand by the quality of our products. If you’re not completely satisfied with your order, you’re eligible for a full refund within 30 days from the date your item is delivered — no return needed in most cases.

How It Works

1. Contact Us
Email our support team at support@orynza.store within 30 days of receiving your order. Please include your order number and reason for your refund request.

2. Get Approved
Once your request is reviewed, our team will provide simple next steps to confirm your refund or replacement.

3. Refund Issued
Your refund will be processed back to your original payment method — no return required unless the item arrives damaged or defective.

Eligibility

To qualify for a refund:

• The item must be in the same condition you received it, with no signs of misuse or intentional damage.

• Requests must be made within 30 days of delivery.

• Proof of purchase (order confirmation email or receipt) is required.

Non-Refundable Situations

Refunds cannot be issued for:

• Orders placed more than 30 days after delivery.

• Items damaged from misuse, neglect, or modification.

• Final sale or discounted items (unless defective).

Processing Time

Refunds typically take 3–5 business days to appear in your account once processed. You’ll receive a confirmation email when your refund has been issued.

ORYNZA™ 120-Day Care Guarantee

Beyond the first 30 days, your product remains protected under our ORYNZA™ 120-Day Care Guarantee.
If your item stops working, experiences a manufacturing defect, or fails to perform as intended within 120 days of delivery, we’ll send you a free replacement — no need to ship the original back.

This ensures you enjoy peace of mind long after your initial purchase.

Our Promise

We’re dedicated to your satisfaction. If there’s ever an issue, our team will make it right — whether that’s a refund, replacement, or store credit.

📩 For all inquiries, contact: support@orynza.store